Frequently asked questions

Everything buyers commonly ask about vintage, shipping, returns, and how the shop works.

Shipping

Where does Bohemefolk ship?

Worldwide. Orders ship from the Canary Islands, Spain, with tracked delivery.

How long does shipping take?

Orders are prepared and dispatched within 1–7 business days. Transit time depends on the destination, typically 3–14 business days.

How much is shipping?

Shipping is calculated at checkout based on destination.

Will I pay customs or import duties?

Possibly. The Canary Islands are part of Spain and the EU customs territory but outside the EU VAT area, so orders to the EU mainland may incur VAT on delivery. Orders to non-EU countries may attract customs and import duties depending on the destination's rules. These charges are the buyer's responsibility.

Returns

Can I return an item?

Yes, within 14 days of delivery, in exchange for store credit. Return shipping is the buyer's responsibility. If an item arrives damaged or not as described, email hi@bohemefolk.com first. We'll usually ask you to keep the piece and refund you to your original payment method. Read the full refund policy →

I live in the EU or UK, can I get a refund to my card?

Yes. EU and UK buyers keep the statutory 14-day right of withdrawal, which means a full refund to your original payment method during that window, not store credit.

Sizing & fit

Does vintage sizing run the same as modern sizing?

No. Vintage pieces generally run smaller than their label suggests. A 1970s Size 12 often fits like a modern Size 6. Always check the flat measurements on the product page rather than relying on the tag. Read the Vintage Sizing Decoded guide →

How do I know if a piece will fit?

Take your own bust, waist, and hip measurements with a soft tape. Compare them to the flat measurements listed on the product page. Adding 1–2 inches for comfort is usually safe for woven fabrics; knits stretch more.

Condition & provenance

What do the condition grades mean?

Every piece is graded on a three-tier scale. Excellent: no visible signs of wear; essentially as-new (rare for vintage). Good: light wear consistent with age, the most common grade on the shop. Fair: heavier wear or noticeable character marks; always fully described under "Condition details" on the product page. Whatever the grade, any specific flaws (missing buttons, small stains, lost embellishments) are called out separately on the product page.

Are these genuine vintage pieces?

Yes. Every piece is sourced by hand from thrift shops, flea markets, and estate sales across Europe, then cleaned, inspected, measured, and photographed individually.

Can I get the same piece in a different size?

No, each piece is one-of-a-kind. Once it sells, it's gone. If you liked a silhouette or fabric, browsing by era or material on the collection pages is the fastest way to find something similar.

Care

Are items cleaned or washed before being sold?

Yes, every piece is cleaned and inspected by hand before it's listed. Because vintage natural fibres (silk, wool, cashmere, cotton, linen) respond differently to water and heat, we still recommend a gentle refresh (hand wash, steam, or dry clean depending on the fabric) before first wear.

Trust

How can I trust the shop?

Bohemefolk has 800+ reviews from its Etsy store (4.9 average rating) dating back years. Those reviews, plus the editorial, sizing, and care content on the site, all live on bohemefolk.com under the About and Reviews pages. Read the reviews →